How to Contact KuCoin Support

Jan 13, 2024

How to submit the ticket?

Web version：
You can simply fill out the contact form and a properly qualified support staff member will contact directly. Just be sure to enter some information about the type of assistance you need in the form.

Using Contact Form click here: https://support.kucoin.plus/hc/en-us/requests/new

App Version：

After logging in, click my profile, please click ”Support" " - "Submit A Request“.

How to contact online live chat?

Web version：

Please access to our official site, click "More" , select "Support" , then click "Online Chat"

App Version：

After logging in, click my profile, please click ”Support" " - "Online Support“.

Official Media Verification

Please access to homepage and check the bottom, click "Official Media Verification" or click here: https://www.kucoin.com/cert?lang=en_US

KuCoin Frequently Asked Questions (FAQ)

KuCoin has been a trusted broker for many years with millions of traders from all over the world. Chances are that if you have a question, someone else has had that question in the past and KuCoin’s FAQ is quite extensive.

Link at here: https://support.kucoin.plus/hc/en-us/categories/360002553873-FAQ

If you have a question, this is the best place to start.